Client Services Officer

Customer Services · Melbourne, Victoria
Department Customer Services
Employment Type Perm Part-Time
Minimum Experience Entry-level

The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers. 

The Role

Our Client Services Officers perform an important role by providing direct support to our clients in the world of Forex, CFDs, and related services. Working in our close-knit and proud team you will make a tangible impact with our global clients every day by providing pre-and post-sales inbound support to clients via live chat, email, social media, and phone. We support clients from all around the world. Our Melbourne team currently supports English, Spanish, Italian, Thai, and Chinese clients.

To thrive in this role, you'll be curious and have a basic understanding of the Forex industry. You'll recognise the importance of providing amazing customer service and balancing compliance and regulatory requirements.

Previous hands-on experience would be beneficial, but isn't necessary! We can teach you everything you need in this role. The markets don't stand still, and neither do we. 

This position will be working 2-3 days per week across Monday to Sunday, depending on the needs of the business and the successful candidate.

Skills & Experience  

  • Experience in a customer service role and a passion for providing excellent customer service
  • Proven ability to effectively communicate both written and verbal
  • Attention to detail with the ability to maintain quality even in busy times
  • Strong relationship-building skills, both internally and externally
  • Ability to use good judgment, act, and make decisions with integrity
  • Desire and passion for continuous learning, improvement, and innovation
  • Ability to effectively collaborate and work as part of a team
  • Ability to work in a fast-paced and ever-evolving environment where priorities can change quickly

Perks & Benefits

      • Competitive salary
      • Genuinely collaborative and friendly culture
      • Flexible working arrangements – we value work-life balance
      • Generous parental leave policy
      • Fully stocked kitchen with lots of snacks
      • End-of-Trip Facilities: Bicycle parking and showers
      • Ongoing Personal Development & Training
      • Employee Assistance Program
      • Frequent team events and celebrations

      About Pepperstone

      Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs, and Commodities has resulted in Pepperstone being one of the world’s fastest-growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery.


      We're a nimble global company, we respond to changes in the markets and regulatory environment quickly. This means we need to collaborate and communicate! You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and continually make progress. Check out what our team are saying on Glassdoor

      You'll build your career in a supportive environment, with a focus on results, as well as professional and personal growth opportunities.  

      Please express your interest by applying through our Pepperstone Careers page as soon as possible!


      Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and we strongly encourage applications from any background.

      Thank You

      Your application was submitted successfully.

      • Location
        Melbourne, Victoria
      • Department
        Customer Services
      • Employment Type
        Perm Part-Time
      • Minimum Experience