Account Manager - LATAM

Sales · Melbourne, Victoria
Department Sales
Employment Type Perm Full-Time
Minimum Experience Mid-level

The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in finance in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers. 


The Role

We currently have two vacant Account Manager positions within our LATAM team who will be responsible for new client acquisitions at Pepperstone. The role is focused on increasing conversions of new leads and demo accounts with a focus on the LATAM market. This role requires communication with prospective new clients early in the morning, fast-tracking pro-active communication with clients as they apply throughout LATAM working hours. This role will focus on assisting clients as they onboard, ensuring they clearly understand the benefits of trading with Pepperstone and are confident to place their first trade.


Skills & Experience 

Your days will include, but not limited to:

  • Building out relationships with warm leads, traded demos, and existing clients by providing exceptional client communication via calls, emails, and WhatsApp
  • Maintaining client interest in trading markets through regular dissemination of market analysis and trade opportunities 
  • Problem-solving client queries in an efficient manner through your knowledge of our products and platform
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Presenting complex information in a simple manner, e.g. trading concepts

 

To be successful, you will have:

  • 1-2 years experience in a similar role within the Forex and CFD industry, or finance industry
  • Exceptional customer service and ability to build relationships via a professional phone manner
  • Proficient numerical ability; be comfortable working with numbers
  • Strong written and verbal communication skills in English as well as either Spanish or Portuguese 
  • Ability to manage the sales pipeline and meet multiple deadlines including sales KPI’s
  • The desire to learn and develop via on-the-job training
  • Experience with MetaTrader 4/5 and cTrader software desirable but not essential


Perks & Benefits:

  • Competitive salary
  • Genuinely collaborative and friendly culture
  • Flexible working arrangements – we value work-life balance
  • Generous parental leave policy
  • Fully stocked kitchen with lots of snacks
  • End-of-Trip Facilities: Bicycle parking and showers
  • Ongoing Personal Development & Training
  • Employee Assistance Program
  • Frequent team events and celebrations

 

About Pepperstone

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs and Commodities has resulted in Pepperstone being one of the world’s fastest growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery.

 

Check out what our team are saying on Glassdoor! https://www.glassdoor.com.au/Overview/Working-at-Pepperstone-Group-EI_IE1971578.11,28.htm

 

Please express your interest by applying through our Pepperstone Careers page as soon as possible!  https://pepperstonegroup.com/en/careers 

 

Pepperstone is an equal opportunity employer.

Thank You

Your application was submitted successfully.

  • Location
    Melbourne, Victoria
  • Department
    Sales
  • Employment Type
    Perm Full-Time
  • Minimum Experience
    Mid-level